PathWell – Privacy Policy & Terms and Conditions

1.1  Who we are

GuideWell Pty Ltd ("PathWell," "we," "our," "us") is developing a mobile application and related online services to help people living with cancer track symptoms, learn from real‑world patient journeys and prepare for medical appointments.

​

1.2  Scope

This Privacy Policy explains how we collect, use, store and share personal information that you provide when you visit pathwell.app (the “Site”) or sign up through our public Wait‑List form (the “Wait‑List”).

​

1.3  Information we collect

We may collect three broad categories of information:

• Contact information such as your name, email address and phone number. Your email is required to join the Wait‑List; all other contact fields are optional unless explicitly marked.

• Health context that you choose to share (for example, your primary diagnosis, treatment status or any questions you write in free‑text boxes). Providing these details is entirely optional.

• Technical information that is automatically captured when you interact with the Site, including IP address, browser type, device identifiers and cookie data used for security and basic analytics

​

Sensitive information notice  If you include health‑related details, you consent to our handling of that sensitive information in accordance with this Policy, the Australian Privacy Act 1988, HIPAA (USA) and GDPR (EU) where applicable.

​

1.4  How we use your information

We use personal information only for the following purposes:

• Managing the Wait‑List – to confirm your submission, keep you informed of your position and invite you to beta‑test the product when places open (lawful basis: consent).

• Product research and development – to create aggregate statistics that help us design features and train AI models (lawful basis: legitimate interests).

• Marketing communications – to send newsletters, surveys and promotional credits; you may opt out at any time via the unsubscribe link (lawful basis: consent).

• Legal, compliance and security – to detect fraud, comply with regulatory duties and enforce these Terms (lawful basis: legal obligation or legitimate interests).

​

1.5  When we share information

We share information only with trusted service providers (for example, cloud‑hosting or email providers) bound by strict confidentiality obligations.

We may disclose information to regulators or public authorities where required by law or to protect legal rights.

We never sell or rent your personal data to third parties.

​

1.6  Storage, transfers and security

Your data are stored on ISO 27001‑certified servers located in Australia and/or the United States. If we transfer data outside your jurisdiction, we rely on contractual safeguards that provide GDPR‑equivalent protection. Industry‑standard encryption, access controls and regular penetration testing help keep your information secure.

​

1.7  Retention period

We keep contact and Wait‑List data for up to 24 months from collection or until you ask us to delete it—whichever comes first. Aggregated, de‑identified analytics that contain no personal information may be retained indefinitely.

​

1.8  Your privacy rights

You have the right to:

• Access the personal information we hold about you;

• Correct any inaccurate or incomplete details;

• Delete your information ("right to be forgotten"); and

• Withdraw consent to marketing communications.

​

To exercise these rights, email info@pathwell.app from the address you used to register. We will respond within 30 days.

 

1.9  Children

The Wait‑List is intended for adults 18 years and older. We do not knowingly collect information from children.

 

1.10  Changes to this Policy

We may update this Policy from time to time. If the changes are material we will notify Wait‑List members by email and post the revised version on the Site.

​